Effective Date: January 2025 (Updated: July 2026)
This Warranty Policy explains how product warranty claims are handled at Sifutech. Please read this together with our Return & Refund Policy, which governs separate matters such as returns, exchanges, and invoice discrepancies.
- Warranty Governed by Manufacturer
All product warranties (e.g., HP, Lenovo, Asus, Dell, and other brands sold by Sifutech) are governed solely by the respective manufacturer’s official warranty terms and conditions.
Customers are advised to refer to the manufacturer’s official support portal for full details of what is and isn’t covered for their specific product model.
- Sifutech’s Role as Intermediary
Sifutech acts solely as an authorized point of contact to facilitate the warranty claim process between the customer and the manufacturer.
The final decision on warranty approval, rejection, or coverage rests entirely with the manufacturer, based on their official technical assessment and policy. Sifutech does not have the authority to override a manufacturer’s warranty decision.
- General Warranty Terms
Free-of-Charge (FOC) items are not covered under warranty.
Do not remove warranty stickers/tags on the product. The warranty will be voided if these are found torn or removed.
Standard processing time for warranty replacements is 3–4 weeks upon receipt of the defective product by the designated service center.
During the first year of warranty, Sifutech will cover the return shipping cost to our designated service center. A return shipping fee applies for claims made after the first year.
- Storage and Operating Environment
Customers are responsible for storing and using products in a suitable environment — dry, and free from excessive humidity, heat, or moisture exposure.
Damage resulting from unsuitable storage or operating conditions — including corrosion, rust, or oxidation of internal components — is typically excluded from manufacturer warranty coverage, and will be assessed according to the manufacturer’s official policy.
- Exclusions
The warranty does not cover cosmetic damage (e.g., broken, cracked, dented, hinge issues, or loose parts) or screen damage (e.g., dim, cracked, lines, white/black spots, scratches, or fitting issues) occurring after delivery. Customers are advised to inspect the product at the time of delivery.
Battery health is considered working if rated fair, normal, good, or excellent. Replacement is only applicable if running time is under 30 minutes, or the battery condition is poor, low, or not present.
- Dispute Resolution
Any disagreement regarding a warranty decision will first be addressed through good-faith discussion between Sifutech and the customer before any further action is taken.
- Contact Information
Email: admin@sifutechmalaysia.com
Phone: 011 2083 9750
Address: 104, Jalan Haji Razali, Kampung Surau Haji Yaakob, Bukit Payong, 21400 Marang, Terengganu
